BlueKey Lawyers Brisbane City

8.5 Star Star Star Star Star 76 Reviews

FirmChecker Score

8.5

Star Star Star Star Star
Expertise Star Star Star Star Star
Communication Star Star Star Star Star
Understanding of your needs Star Star Star Star Star
Reliability Star Star Star Star Star

Areas Of Expertise Reviewed

67,3,2,2,2
  • Conveyancing (88%)
  • Property & Planning (4%)
  • Dispute Resolution & Litigation (3%)
  • Not Specified (3%)
  • Wills & Estates (3%)

Fee Information

71,2,2,1
  • Fixed Fee (93%)
  • Hourly Rate (3%)
  • Other (3%)
  • Retainer/Subscription (1%)
Price $$$$$Inexpensive
Value for price Star Star Star Star Star

Industries Serviced

2
  • Financial & insurance services (100%)

About BlueKey Lawyers

- No firm description -

Location

4/167 Eagle Street
Brisbane City, QLD 4000

Reviews

Leave a Review

Posted by Anonymous

23/12/2019

great professional services


10.0 Star Star Star Star Star Overall Experience
Pros

professional service, attention to detials

Areas for Improvement

na

Billing Method:
Fixed Fee

Work Type:
Property & Planning

Specific Job:
conveyancing

Value for money:
10.0 Star Star Star Star Star Very Good

Posted by Anonymous Client

04/10/2018

Anonymous, QLD


1.5 Star Star Star Star Star Overall Experience
Pros

Initial communication with Frances Lang was extremely professional, timely and very positive overall.

Areas for Improvement

Due to an administrative error on the part of BlueKey, our bank was not scheduled to attend the correct settlement date, which resulted in settlement not occurring on the planned date and being delayed by 5 days. Given that we engaged BlueKey solely for the purpose of facilitating the settlement, such a result was absolutely unacceptable._x000D_ _x000D_ The solicitor that dealt with our transaction was technically competent, but his communication skills were severely lacking. We had to initiate every communication to confirm whether the information we provided was sufficient, whether any other information was required, what the next steps were, etc. No status updates were ever volunteered or provided on the part of the solicitor. _x000D_ _x000D_ Perhaps worst of all, when the mistake was made which caused our settlement to be missed and delayed, the solicitor offered no apology or attempted reconciliation whatsoever. After dealing with this individual for weeks, we were unceremoniously dumped onto another solicitor who would attend our settlement, even though we had not spoken to this individual at all during the entire process. Given that BlueKey had already made significant mistakes with the original settlement, it didn't fill us with confidence that an individual we had never dealt with would get our settlement across the line appropriately._x000D_ _x000D_ On top of all of that, BlueKey offered no discount in their fees as a result of the errors caused on their part. They agreed to waive the incremental increase in the rates to be paid at settlement, which amounted to a grand total of less than $30 on a fee of close to $1,200. It is staggering to me that, at a minimum, a discount was not offered on their rates given the inconvenience caused solely on their part. _x000D_ _x000D_ It is understandable that these things are bound to happen. But the lack of apology or attempt to make up for the problems caused by their own staff made the overall experience with BlueKey extremely unpleasant. For a business that has such stiff competition in the Brisbane marketplace, I am surprised at how poorly BlueKey chooses to handle their customer service issues.

Billing Method:
Fixed Fee

Work Type:
Conveyancing

Specific Job:
Conveyancing and settlement services for purchase of residential property.

Value for money:
2.0 Star Star Star Star Star Very Bad

Posted by Anonymous Client

30/09/2018

Anonymous, QLD


10.0 Star Star Star Star Star Overall Experience
Pros

My first call from Bluekey was with Frances and it was purely speaking to her that made me decide on using their services. She was an incredible help and answered all of my questions during the purchase of our first home, no matter how simple they probably were. When I called and she wasn't available the other staff members were also super helpful. Bluekey have great staff, competitive prices and the service provided is fantastic._x000D_ I would recommend them without hesitation to everyone. _x000D_ Thank you Frances, I really appreciate all of your help and understanding.

Areas for Improvement

None I know of

Billing Method:
Fixed Fee

Work Type:
Conveyancing

Specific Job:
First home purchase

Value for money:
10.0 Star Star Star Star Star Very Good
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Posted by Anonymous Client

27/09/2018

Anonymous, QLD


10.0 Star Star Star Star Star Overall Experience
Pros

Communication. This was my first time purchasing property, so I had a lot of questions to ask. The lawyers of BlueKey always made themselves available by phone or email to discuss matters. They explained difficult to understand terms and kept me informed throughout the process.

Areas for Improvement

One one mistake was made during the purchase. This was a significant mistake which was the calculation of the settlement date. It was calculated incorrectly and I believe that partly due to this (but not the entire reason for), the seller was late in getting his finances organised and the settlement date had to be extended.

Billing Method:
Fixed Fee

Work Type:
Conveyancing

Specific Job:
Purchase of a unit to occupy myself.

Value for money:
10.0 Star Star Star Star Star Very Good