FirmChecker Score

8.8

Star Star Star Star Star
Expertise Star Star Star Star Star
Communication Star Star Star Star Star
Understanding of your needs Star Star Star Star Star
Reliability Star Star Star Star Star

Areas Of Expertise Reviewed

63,35,8,8,6,6,4,2,1,1
  • Tax (47%)
  • Business Advice (26%)
  • Company Secretarial (6%)
  • Payroll (6%)
  • Management Consulting (4%)
  • Self Managed Super Fund (4%)
  • Business Valuation (3%)
  • Not Specified (1%)
  • Auditing (1%)
  • Bookkeeping (1%)
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Fee Information

42,18,11,8,5
  • Fixed Fee (50%)
  • Hourly Rate (21%)
  • Retainer/Subscription (13%)
  • Other (10%)
  • Success Fee (6%)
Price $$$$$Average
Value for price Star Star Star Star Star

Industries Serviced

21,9,7,5,5,5,5,3,2,2,2,1,1,1
  • Professional, scientific & technical services (30%)
  • Financial & insurance services (13%)
  • Information media & telecommunications (10%)
  • Accommodation & food services (7%)
  • Manufacturing (7%)
  • Retail trade (7%)
  • Health care & social assistance (7%)
  • Administrative & support services (4%)
  • Arts & recreation services (3%)
  • Rental hiring & real estate services (3%)
  • Construction (3%)
  • Public administration & safety (1%)
  • Mining (1%)
  • Agriculture, forestry & fishing (1%)
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About CharterNet

- No firm description -

Location

Suite 2003, 109 Pitt Street
Sydney, NSW 2000

Reviews

Leave a Review

Posted by Khaled Zoud Chief surgeon , Health care & social assistance

24/01/2021

Reliable, efficient and experienced


10.0 Star Star Star Star Star Overall Experience
Pros

CharterNet have taken the time to understand my personal and business accounting needs. They have set up processes that require minimal input from me due to my limited time. They are easy to communicate with and promptly respond to any questions I may have.

Areas for Improvement

The COVID-19 pandemic has been a challenge for all of us, however CharterNet were quite flexible and adapted well to the challenges that arose. Videoconferencing was the new norm and proved to be a good fit for me.

Billing Method:
Fixed Fee

Work Types:
Payroll, Tax, Self Managed Super Fund

Specific Job:
Personal, company and SMSF accounts. Tax planning.

Value for money:
10.0 Star Star Star Star Star Very Good

Posted by Akshay Mokha Finance Manager , Mining

23/01/2021

Extremely Positive Experience


10.0 Star Star Star Star Star Overall Experience
Pros

Onboarding, communication, timely replies, advise.

Areas for Improvement

I am pretty happy with their service. I do not have any suggestions for now.

Billing Method:
Retainer/Subscription

Work Types:
Business Advice, Business Valuation, Tax

Specific Job:
Tax Filings, ATO communication, Account Management

Value for money:
10.0 Star Star Star Star Star Very Good

Posted by Luke Finn CEO , Professional, scientific & technical services

28/12/2020

Amazing partners, great people, world class


10.0 Star Star Star Star Star Overall Experience
Pros

They get it... No fluff, just results, and done with absolute professionalism. They are a pleasure to work with, and make our life that much easier.

Areas for Improvement

Nothing comes to mind. 100% happy with the service they offer.

Billing Method:
Success Fee

Work Types:
Business Advice, Tax

Specific Job:
Government grants

Value for money:
10.0 Star Star Star Star Star Very Good
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Posted by Nick Northcott Executive Director / Chairman , Professional, scientific & technical services

23/12/2020

Overall, top notch service with a personal touch.


9.5 Star Star Star Star Star Overall Experience
Pros

Simple answer - Kaitlyn, Katie, Sameer, Saeed. They do what they say they will do - a very valued commodity - I can rely upon them. I manage multiple businesses and I need things to go smoothly. In particular Kaitlyn - just makes life easy. Another thing that I really like is they are responsive - they answer the phone they are fast to get on top of something. It's more of a personal relationship also - I feel very comfortable bringing clients / my companies to CharterNet because I know that things will get done properly and effectively. It's how I would treat my clients - if someone calls me at 9pm and says I really need a call back - I will get one from Sameer or Saeed - that's value and client service.

Areas for Improvement

A little bit of expectation management and client management - this is nit picking though. I think really understanding or having a clear way to communicate about what is urgent and important and what can wait is important. Sometimes I think they are a little too accomodating on things that they might push back on and occasionally (v rarely really - 1 specific instance I can think of) are too laid back on timeframes. They could possibly be more proactive at the Manager / Partner level in planning - there are opportunities for them left on the table because they haven't picked up the phone (now that I think about it).

Billing Method:
Other

Work Types:
Business Advice, Company Secretarial, Payroll, Tax

Specific Job:
Finance Function, Tax and Advisory 4 2 businesses

Value for money:
9.0 Star Star Star Star Star Very Good

11 reviews have been left privately