How to implement a successful client feedback program

Client feedback tools are like gym memberships. They work if you use them. Why client feedback is critical Client feedback isn’t just “nice to have” – it’s critical and urgent. Positive feedback motivates staff and makes work mean...Read More


Varga Lawyers are an Adelaide-based law firm, specialising in family law and wills & estates. Renowned for providing exceptional client service, this was recognised at the 2021 Client Choice Awards, winning Best Law & Related Services Firm (...Read More

7 Trends in Law Firm Client Service & How to Improve

This blog was originally published by LEAP. You can read the original version here. When it comes to law firms delivering exceptional client service, lawyers often have great ideas as to how they could improve. But for most, time spent on non-bil...Read More

Why 2021 Client Choice Winners are Big on Soft Skills

The winners of the Client Choice Awards 2021 have been announced, showing the key to business success lies in soft skills. If you went to business school, you’ve probably heard the following cliché: “People don’t want to buy a quarter-inch...Read More

Get to Know the Winners – Genuine Conveyancing

Genuine Conveyancing has been awarded Best Conveyancing Firm (<$30m revenue) for 2021. This is a phenomenal achievement for this impressive conveyancing firm in Officer, Victoria. Whilst their clients rated them exceptionally high across the boar...Read More

Get to Know the Finalists – Equitas Lawyers

Equitas Lawyers are a fantastic finalist for this year's category of Best Law and Related Services Firm (<$30m revenue). Based in Perth, they pride themselves on personal, practical and responsive legal solutions. This is clearly reflected in the...Read More

Get to Know the Finalists – EB Conveyancing

EB Conveyancing is nominated for Best Conveyancing Firm (<$30m revenue) at the 2021 Client Choice Awards. This is their first year being involved with the Awards. They have distinguished themselves through their considered approach to client expe...Read More

Get to Know the Finalists – The Fold Legal

The Fold has excelled on both FirmChecker and the Client Choice Awards over the past few years. They were the winner of Best Banking & Finance Firm (<$30m revenue) at the 2020 Client Choice Awards. The Sydney-based firm has also amassed over ...Read More

Get to Know the Finalists – AJ & Co Lawyers

AJ & Co Lawyers is a Brisbane-based law firm, specializing in commercial law. This is their first time being involved with FirmChecker and the Client Choice Awards. They are a firm that prides itself on delivering results and solving problems. T...Read More

Get to Know the Finalists – Cudmore Legal

Cudmore Legal is new to the Client Choice Awards. This year is their first entry and nomination for the awards. They are a family law and divorce law practice with offices in Brisbane, Sunshine Coast and Gold Coast. Lauded by their clients for excel...Read More