How to implement a successful client feedback program

Client feedback tools are like gym memberships. They work if you use them. Why client feedback is critical Client feedback isn’t just “nice to have” – it’s critical and urgent. Positive feedback motivates staff and makes work mean...Read More

GET TO KNOW THE WINNERS – VARGA LAWYERS

Varga Lawyers are an Adelaide-based law firm, specialising in family law and wills & estates. Renowned for providing exceptional client service, this was recognised at the 2021 Client Choice Awards, winning Best Law & Related Services Firm (...Read More

7 Trends in Law Firm Client Service & How to Improve

This blog was originally published by LEAP. You can read the original version here. When it comes to law firms delivering exceptional client service, lawyers often have great ideas as to how they could improve. But for most, time spent on non-bil...Read More