How to Provide Exceptional Client Experience

client experience

We recently interviewed three of the winners of the 2020 Client Choice Awards – Roy Sanderson from RJ Sanderson & Associates (Best Accounting firm <$30m revenue), Richard Williams and Chris Collinge from Bytherules Conveyancing (Best Conveyancing Firm) to discuss the keys to providing exceptional client experience.

Professional services is experiencing a rapid digital transformation. We discuss the best strategies for being a ‘virtual firm’ and utilizing technology to make your business as efficient as possible.

We also look at how each firm is navigating the issues being presented by Covid-19 and how to ensure your clients are still getting excellent service.

Listen to the full audio version here:

Watch the video version here.

Set up a consultation with your FirmChecker account manager

If you’re looking to grow your firm reach out to us at [email protected] to arrange a free consult with one of the FirmChecker team. Alternatively you can book a time in my calendar here.

About the Author

James Hampel is an Organic Growth Consultant at FirmChecker – Australia’s number 1 review site for lawyers and accountants.

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