Blog

If you started your own legal practice, you probably did so to have more control over how you work. At FirmChecker, we analyse a range of professional services models. Here, we’ll look at some of the benefits of running a virtual firm using two wel...Read More

If you run your own business, you’re almost certain to require a lawyer at some point. This is a crucial decision and not one to be taken lightly. Lawyers are expensive and costs can escalate very quickly if they charge based on their time. However...Read More

If you run a legal firm, you’d do a lot of administrative work that doesn’t produce value for clients or make you money. At FirmChecker, we analyse a range of service delivery models for lawyers, accountants, conveyancers and bookkeepers. In this...Read More

Importance of client feedback Professionals know client feedback is important, but not many actively seek it. There are two reasons for this: People are busy, so they don’t get around to it; Negative feedback makes people anxious; so ...Read More

What clients say about the best accountants What is it that makes the best accountants the best? If you're an accountant this makes mandatory reading. If you're a client or prospective client, you can treat this as a checklist to ensure you're getti...Read More

What do the best lawyers do differently? FirmChecker has collected and analysed thousands of reviews, so we've got great insights as to exactly what they do. If you're a lawyer - this is mandatory reading. If you're considering hiring a law firm - yo...Read More

This post on client experience is based on the Masters of Scale Podcast’s episode featuring Airbnb’s Brian Chesky.  When you face the pressures of growing your practice, it’s easy to forget about designing your client experience empathicall...Read More

Fee Structures in Professional Services Firms In this post, we discuss which fee structures your clients prefer, and what your competitors are doing about it. We surveyed over 6,000 clients of Law, Accounting, Bookkeeping and Coveyancing firms.  I...Read More

Fixed Fees or Bust? ‘Fixed Fees or Bust?’  is a follow up to our previous post, an evidence-based paper on fee structures used by Law and Accounting firms. In this post, George Beaton, Executive Chairman of Beaton Research + Consulting, weighs ...Read More

Background In this post we explore accounting benchmarks in client feedback from the Professional Services Awards survey in late 2017.  The Awards are primarily about collecting client feedback, good, bad or ugly, and improving your service. Throug...Read More

This post on client centric firms, measurement and  NPS originally appeared on the blog of FirmChecker’s sister company, Beaton Research + Consulting. It has been adapted, with permission, as it is of great relevance to small-medium professional s...Read More

An innovative, Melbourne-based bookkeeping firm has made its mark on the Australian financial services sector by proving that remote work, flexible hours and mothers working part-time is no barrier to providing the best client service. The all-fem...Read More