Client Feedback Benchmarks: Accounting Firms 2017
Background In this post we explore accounting benchmarks in client feedback from the Professional Services Awards survey in late 2017. The Awards are primarily about collecting client feedback, good, bad or ugly, and improving your service. Throug...Read More
Client centric? Ask your clients.
This post on client centric firms, measurement and NPS originally appeared on the blog of FirmChecker’s sister company, Beaton Research + Consulting. It has been adapted, with permission, as it is of great relevance to small-medium professional s...Read More
All-female firm takes out top gong for bookkeeping
An innovative, Melbourne-based bookkeeping firm has made its mark on the Australian financial services sector by proving that remote work, flexible hours and mothers working part-time is no barrier to providing the best client service. The all-fem...Read More
Success is in the Bazouni family for western Sydney law firm
Two brothers have thrown their Parramatta-based law firm into the national spotlight by taking out the top prize for law firms that service individuals and businesses at the 2017 NAB Professional Services Awards. New South Lawyers was named Best L...Read More
No neckties, no time-based billing: just good business
A small Ballarat accounting firm has taken the national professional services industry by storm, beating many larger, city-based accounting firms to Australia’s top prize for practices that service private clients. AC Accounting & Business S...Read More
‘Uber equivalent’ of the legal industry bags national law firm prize
A Melbourne lawyer has shown the Australian legal industry that freelancing, fixed fees and legal retainers may be ways of the future for firms competing to offer the best-value legal services. Principal and founder of Legalite law firm in Melbour...Read More
New franchise set to dominate conveyancing industry
A growing Queensland conveyancing firm is out to prove that franchising is not just for fast-food outlets. The Noosa-based firm, bytherules Conveyancing, was named Best Conveyancing Firm in Australia at the 2017 NAB Professional Services Awards on...Read More
Small Queensland firm bags national prize for business accounting
The no-frills approach of a small, community-minded accounting firm has earned it a national commendation in the Australian professional services industry. General Taxation Services, based in the outer Brisbane suburb of Banyo about 12km from the ...Read More