How 4 Client Choices Determine Your Firm’s Success

Importance of client feedback Professionals know client feedback is important, but not many actively seek it. There are two reasons for this: People are busy, so they don’t get around to it; Negative feedback makes people anxious; so ...Read More

9 Soft Skills to Look for when Hiring an Accountant

What clients say about the best accountants What is it that makes the best accountants the best? If you're an accountant this makes mandatory reading. If you're a client or prospective client, you can treat this as a checklist to ensure you're getti...Read More

9 Soft Skills the Best Lawyers Use to Grow their Practice

What do the best lawyers do differently? FirmChecker has collected and analysed thousands of reviews, so we've got great insights as to exactly what they do. If you're a lawyer - this is mandatory reading. If you're considering hiring a law firm - yo...Read More

6 Steps to Creating a 6-Star Client Experience

This post on client experience is based on the Masters of Scale Podcast’s episode featuring Airbnb’s Brian Chesky.  When you face the pressures of growing your practice, it’s easy to forget about designing your client experience empathicall...Read More

The false economy of hourly rates, Part 1

Fee Structures in Professional Services Firms In this post, we discuss which fee structures your clients prefer, and what your competitors are doing about it. We surveyed over 6,000 clients of Law, Accounting, Bookkeeping and Coveyancing firms.  I...Read More

The False Economy of Hourly Rates, Part 2

Fixed Fees or Bust? ‘Fixed Fees or Bust?’  is a follow up to our previous post, an evidence-based paper on fee structures used by Law and Accounting firms. In this post, George Beaton, Executive Chairman of Beaton Research + Consulting, weighs ...Read More

Client Feedback Benchmarks: Accounting Firms 2017

Background In this post we explore accounting benchmarks in client feedback from the Professional Services Awards survey in late 2017.  The Awards are primarily about collecting client feedback, good, bad or ugly, and improving your service. Throug...Read More

Client centric? Ask your clients.

This post on client centric firms, measurement and  NPS originally appeared on the blog of FirmChecker’s sister company, Beaton Research + Consulting. It has been adapted, with permission, as it is of great relevance to small-medium professional s...Read More

All-female firm takes out top gong for bookkeeping

An innovative, Melbourne-based bookkeeping firm has made its mark on the Australian financial services sector by proving that remote work, flexible hours and mothers working part-time is no barrier to providing the best client service. The all-fem...Read More

No neckties, no time-based billing: just good business

A small Ballarat accounting firm has taken the national professional services industry by storm, beating many larger, city-based accounting firms to Australia’s top prize for practices that service private clients. AC Accounting & Business S...Read More