FirmChecker and the Professional Services Awards Privacy policy


Firmchecker Holdings Pty Ltd (ACN 619 401 580) (FirmChecker)

FirmChecker respects your rights to privacy and the Privacy and Confidentiality Policy (Policy) outlines how we uphold those rights under the Australian Privacy Principles (APPs), as written into the Privacy Act 1988 (Cth) (Privacy Act). The APPs govern how private organisations handle personal information, which is information from which you can be identified. For more information about the Privacy Act and the APPs visit

The Policy lets you know what personal information of yours we hold, what we do with it, to whom we disclose it, and how you can access the personal information we hold about you. You can find out here how to change inaccurate personal information or what to do if you feel that we have failed to handle your personal information in the manner required by the Privacy Act.

This Policy covers both and




A research respondent means an individual who completes a survey run by FirmChecker such as the Professional Services Awards Survey, or an individual who leaves a review on FirmCheckers website,

An applicant is a firm or firm representative that applies or completes a partial application to the Professional Services Awards.


What personal information about you does FirmChecker collect and hold?


If you are an applicant to the Professional Services Awards, or someone who has partially completed our websites application form, the type of information we may collect will include name, title, business name, email addresses, contact numbers (telephone, fax, mobile).

If you participate as a research respondent we may collect your name, contact details and basic demographic information such as job title and industry, so that we can contact you about the research. However, we are generally interested in the responses of large groups of people rather than individuals.

When providing personal information to FirmChecker you have the option of remaining anonymous.


How does FirmChecker collect your personal information?


For Awards applicants, FirmChecker will generally collect your personal information directly from you in the course of your dealings with our business. However, we may from time to time collect personal information about you from a third party. If so, we will inform you as soon as practicable of this collection and the circumstances of this collection. We take reasonable steps to ensure any information shared to us by third parties has been done so in accordance to the APPs.

If you are a research respondent, FirmChecker may collect your personal information directly from you in the course of your participation in our research.


What are the purposes for which FirmChecker uses and handles your personal information?


If you are an applicant, we need to collect your personal information so that we can deliver to you your survey results, provide you with an account on FirmChecker, and deliver any Winner or Finalist collateral you may earn through the survey process. We also collect personal information so that we can communicate new developments to applicants and to people who have contacted us through our website or mailing lists. Such developments may include changes to Awards rules of entry, new service offerings, requests for your feedback or information about your performance in our surveys.

If you are a research respondent, FirmChecker uses your personal information to contact and invite you to participate in our research. We will only re-contact if we have a valid research concern, or if you give us your explicit consent to do so.

We use survey data to investigate the behaviours, needs, attitudes, opinions, motivations or other characteristics of people who participate in our research, to assist firms in their client service and business development efforts, and to help other clients such as yourselves with their purchase decisions in professional services. Your responses will not be attributed to you by name unless you give us your consent.


Who will FirmChecker disclose your personal information to?


We will not use or disclose your personal information to third parties for the purpose of advertising, promotions or direct marketing activities unless you give us your express consent.

Where overseas third party service providers are used, as may be required as part of our research or by clients, we will take reasonable steps to ensure they, their employees, and their contractors do not breach the APPs or are subject to similar privacy laws and you have the ability to enforce these rights.

Reasonable efforts are taken to remove personally identifiable research information before FirmChecker publishes your survey responses, unless you have given us your consent to do otherwise. While we undertake not to publish your personal information without your consent, we reserve the unfettered right to publish your de-identified survey responses for the purposes of assisting buyers and providers of professional services firms.


How does FirmChecker protect your personal information?


Your personal information is stored for as long as necessary to conduct our research, unless you provide your consent for us to contact you in relation to other service offerings. We will destroy or de-identify your personal information as soon as practicable once it is no longer needed for our purposes. However, FirmChecker may in certain circumstances be required by law to retain your personal information. In this case, your personal information will continue to be protected in accordance with the Policy. If we destroy personal information, we will do so by taking reasonable steps and using up-to-date techniques and processes.

We take all reasonable steps to hold your personal information in a secure location, protected from misuse, interference, loss, unauthorised access, modification or destruction. When FirmChecker holds information in a location other than our identified business address, we will take reasonable steps to ensure these locations comply with the APPs and the Privacy Act.




If you feel that the personal information we hold on you may be inaccurate, out-of-date or incomplete, you have the right to request access to review that information. We will respond to your request in a reasonable amount of time with a suitable range of choices as to how access to this information is provided. A fee may be charged to cover the cost of retrieval. This fee will not be excessive and will apply to only the facilitation of your request. You may request an amendment to any information you think is inaccurate and we will either amend it or make a record of your comment, as we think appropriate. The contact details of our Privacy Officer are below.


FirmChecker websites and surveys


Some information is recorded from visitors to our websites and surveys. This is used for statistical and administrative purposes to improve the usability and stability of the website and the veracity of survey responses collected. This information may include the visitors IP address, date and time of the visit, which pages were accessed and which documents were downloaded, and how long the visit went for. To optimise the FirmChecker website and better understand its usage, we collect the visiting domain name or IP address, computer operating system, browser type and screen resolution.

A cookie is a piece of information that an Internet website sends to your browser when you access information at that site. Cookies are either stored in memory (session cookies) or placed on your hard disk (persistent cookies). The FirmChecker website does not use persistent cookies. Upon closing your browser, the session cookie set by this website is destroyed and no personal information is maintained which might identify you should you visit our website at a later date.




In the Policy, personal information has the same meaning as under the Privacy Act.

The Policy is effective from 1 June 2017. We may change the Policy from time to time; the APPs recommend regular review of privacy policies to make them living documents. Although we intend to observe the Policy at all times, it is not legally binding on FirmChecker in any way. From time to time, we may regard it as necessary or desirable to act outside the Policy. FirmChecker may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Privacy Act or other applicable legislation.


Contact us


If you have any questions about the Policy or believe that we have at any time failed to handle your personal information in the manner required by the Privacy Act or the APPs, please contact us immediately using the following contact details:

Privacy Officer

Suite 9.12, Level 9, 9 Yarra St South Yarra VIC 3141

[email protected] 

+61 3 8373 2609

We will respond and advise you whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:

Phone: 1300 363 992.

If calling from overseas (including Norfolk Island): +61 2 9284 9749

TTY: 1800 620 241 (hearing impaired only)

TIS: Translating and Interpreting Service: 131 450

Post: GPO Box 2999 Canberra ACT 2601 Australia

Fax: +61 2 9284 9666

Email: [email protected]